Landlord Liaison Officer

Job Introduction

Make a Difference in Lancaster
Join us as a Landlord Liaison Officer and play a vital role in reducing homelessness across Lancaster. By supporting landlords and tenants, you’ll help create sustainable tenancies and prevent evictions through early intervention and expert mediation. Your work will directly impact the community by ensuring everyone has a safe and secure home.

What You’ll Be Doing
You’ll build strong relationships with landlords and housing providers, identifying tenants at risk and offering timely support. Acting as a mediator, you’ll resolve disputes to sustain tenancies and advise on financial assistance schemes. Collaborating with internal teams and external agencies, you’ll ensure compliance with housing laws, including the Renters’ Rights Act, and provide training to landlords on best practices.

You’ll Fit Right In If…
You have a solid understanding of housing and homelessness legislation and experience working with vulnerable households. Your excellent communication and negotiation skills help you mediate effectively in challenging situations. You’re a team player who embraces our values of Working Together, Ambition, Pride, and Ownership. Adaptable and proactive, you’re committed to making a real difference in people’s lives.

Ready to Join Us?
If you’re passionate about supporting communities and preventing homelessness, we’d love to hear from you. Find out more about what it’s like working with us, our benefits, values and culture, by visiting lancaster.gov.uk/sites/recruitment.

Why Work With Us
Our Benefits
• Generous annual leave
• Local Government Pension Scheme
• Discounted gym membership
• Cycle to Work scheme
• Car purchase scheme
• Lifestyle savings
• Health Care Cash Plan
• Volunteering days
• Wellbeing support

Flexible working friendly
We welcome discussions about flexible working and may be able to offer hybrid working, a generous flexi-time scheme, and agreed working hours to support work–life balance.

Inclusive employer
We welcome applications from all parts of the community and are committed to a diverse and inclusive workplace where everyone is treated with dignity and respect.
We guarantee interviews for applicants with a disability and armed forces veterans who meet the essential criteria.

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