Customer Services Advisor

Job Introduction

Join Lancaster City Council as a Customer Services Advisor and play a vital role in supporting our community. You’ll be the friendly first point of contact for our residents over the phone, face to face and via our digital channels. Our contact centre deals with calls ranging from Council Housing tenants, Waste and Recycling, Grants support, Benefits, people who are homeless or are at risk of becoming homeless and Elections, as well as the Council’s switchboard.  Your work will directly impact people’s lives, helping them access the services they need with confidence and ease.

What You’ll Be Doing
You’ll engage with residents via phone, face-to-face and digital channels, providing clear and accurate information. Working within a busy team at both Morecambe and Lancaster Town Halls, you’ll handle a variety of enquiries always maintaining a professional and helpful approach.

You’ll Fit Right In If…
You have excellent interpersonal skills and enjoy working collaboratively. You’re professional, clear in your communication and thrive in a fast-paced environment. You share our values of Working Together, Ambition, Pride, and Ownership, and are committed to delivering outstanding service to our community. This role does not require a driving licence or DBS check.

Ready to Join Us?
If you’re passionate about making a difference and want to be part of a supportive team, we’d love to hear from you. Find out more about what it’s like working with us, our benefits, values and culture, by visiting lancaster.gov.uk/sites/recruitment.

Why Work With Us
Our Benefits
• Generous annual leave
• Local Government Pension Scheme
• Discounted gym membership
• Cycle to Work scheme
• Car purchase scheme
• Lifestyle savings
• Health Care Cash Plan
• Volunteering days
• Wellbeing support

Flexible working friendly
We welcome discussions about flexible working and may be able to offer hybrid working, a generous flexi-time scheme, and agreed working hours to support work–life balance.

Inclusive employer
We welcome applications from all parts of the community and are committed to a diverse and inclusive workplace where everyone is treated with dignity and respect.
We guarantee interviews for applicants with a disability and armed forces veterans who meet the essential criteria.

This role is to cover a secondment however there may be an opportunity for it to become permanent.